CQC-registered · West Midlands & West Yorkshire
Hospital discharge support at home
Support to settle back in at home after a hospital stay, in place from the first day back.
Arranged fast, and reduced as you get stronger — the goal is that you need us less each week.
- Short notice welcome
- Free home assessment
- Reduces as you recover
What discharge support includes
Discharge often lands with almost no notice: a call saying your relative is ready to come home tomorrow, and a house that is not ready for them.
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The first day home
Heating on, bed made, food in, and the frame downstairs where it is needed.
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New medication
Checking what came home matches the discharge letter, and helping with doses nobody has taken before.
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Washing and dressing
While movement is limited and confidence has not come back yet.
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Eating and drinking
Appetite often disappears after a stay, and it matters more than people realise.
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Moving safely
Following whatever the physiotherapist has asked for, indoors and to appointments.
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Watching for trouble
New confusion, a wound that looks wrong, a chest that sounds worse, weight dropping.
Is discharge support the right service?
It usually is if you or someone you love:
- Is coming home from a ward and cannot yet manage alone
- Has come home with new medication or new equipment
- Has lost confidence or strength while in hospital
- Has family who cannot take weeks off to be there
- Has been home before and ended up readmitted
Ask the discharge team about intermediate care or reablement first — it is sometimes funded for up to six weeks and is routinely not mentioned. What is offered varies locally.
Discharge date already set?
Call us and say it is a discharge. Tell us the ward and the date, and we will work to it.
How support begins
Call us
Say it is a discharge and give us the ward and the expected date. We work backwards from that.
We speak to the ward
If a hospital social worker or discharge coordinator is involved, we deal with them directly.
Home and settled
We can be there for the arrival, go through the discharge letter with you, and make a plan for the first night.
We step back
Support is heaviest in the first fortnight and reduces as strength returns.
Eating and drinking again
Appetite often disappears after a hospital stay, and it matters more than people realise — weight loss slows recovery and raises the risk of going back in.
We cook, we sit with someone while they eat, and we tell you if it is not going well.
Getting out again
Confidence is usually the last thing to come back. Appointments, shopping and seeing people are what slip first, and what people miss most.
- Support to get to follow-up appointments and back
- Help with shopping, or shopping on your behalf
- Company on a first trip out after a long stay
Questions families ask
How quickly can you start?
Often the same week, and sometimes the next day. Call as soon as a discharge date is mentioned rather than waiting for it to be confirmed.
Who pays for support after a hospital stay?
Short-term support is sometimes funded as intermediate care or reablement, often for up to six weeks, though this varies locally. Ask the discharge team about it before agreeing to pay privately. Longer-term care follows a social care assessment, or you can arrange it privately with us.
Will the support reduce as I get better?
Yes, and that is the intention. We review regularly and step back as strength and confidence return.
Can you collect prescriptions and shopping?
Yes. In the first weeks that is often the most useful thing we do.
What if things get worse rather than better?
We watch for the signs that lead to readmission and raise them early with the GP or district nursing team. We would rather flag something a fortnight early.
Talk to us
No obligation, no sales visit. If you are arranging care for the first time and do not know what to ask, that is the normal place to start — just call.
We cover the West Midlands and West Yorkshire. See the areas we cover.